Shipping policy
1. Order Processing
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Orders are processed within 1–2 business days (Monday to Friday, excluding holidays).
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Once your order ships, you’ll receive a confirmation email with tracking information.
2. Shipping Destinations
We currently ship to:
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Domestic (France & Europe)
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International (Worldwide)
If your location is not listed at checkout, please contact us at info@morellieyewear.com.
3. Shipping Times & Rates
| Region | Estimated Delivery | Shipping Fee |
|---|---|---|
| France | 2–4 business days | Free for orders over €80 / €4.90 standard |
| Europe | 4–7 business days | Calculated at checkout |
| International | 7–14 business days | Calculated at checkout |
Note: Delivery times are estimates and may vary due to customs delays or unforeseen events.
4. Free Shipping
We offer free standard shipping on all domestic orders over €80.
5. Order Tracking
Once your order has shipped, you’ll receive a tracking number via email. You can track your package using the carrier’s website.
6. Customs & Duties (International Orders)
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International shipments may be subject to customs fees, import duties, and taxes.
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These charges are not included in the item price or shipping cost and are the buyer’s responsibility.
7. Shipping Issues
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If your order is delayed, lost, or damaged in transit, please contact us immediately at info@morellieyewear.com.
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If your order is marked as delivered but you haven’t received it, check with your local post office or delivery service before reaching out.
8. Incorrect Addresses
Please ensure your shipping address is accurate. We are not responsible for delays or losses due to incorrect or incomplete addresses.
If you have any questions about your shipment, don’t hesitate to reach out.
We’re here to help!